ViewITpro is designed from the ground up to enforce best-practice management of an IT infrastructure, assuring that all support engineers follow efficient and consistent fault-handling procedures. Embodied in the exclusive Alarm Management Workflow is an automated knowledgebase with the AutoLookup feature. When support engineers respond to an alarm, they are required to enter a resolution in explanatory text. These resolutions are stored in the ViewITpro knowledgebase. Upon the trigger of the same or similar event, ViewITpro provides an automated alarm resolution lookup and displays the last or most likely resolution entered in the knowledgebase to speed repair.