Features

Escalation

100% Web-based Management Packs Asset Tracking AutoAction AutoAnomaly AutoClear AutoLookup AutoMap Built-in Remote Control Tools Capacity Planning Escalation Event Correlation Highly Scalable Integrated Tools Intelligent Alarm Engines Monitoring Notification Performance Trending and Capacity Analysis Protocol Analysis Reports Roles & Permissions Security Management Service Groups SLA Management Views Web Transaction Monitoring Web-based Console Website Statistics Workflows

The name of the game is to proactively resolve problems quickly and effectively with as much automation as possible. Escalation to other users or management is a part of the Alarm Management Workflow: