Features

 

Web-based Console

 

100% Web-based

Management Packs

Asset Tracking

AutoAction

AutoAnomaly

AutoClear

AutoLookup

AutoMap

Built-in Remote
Control Tools

Capacity Planning

Escalation

Event Correlation

Highly Scalable

Integrated Tools

Intelligent Alarm Engines

Monitoring

Notification

Performance Trending and Capacity Analysis

Protocol Analysis

Reports

Roles & Permissions

Security Management

Service Groups

SLA Management

Views

Web Transaction Monitoring

Web-based
      Console

Website Statistics

Workflows

ViewITpro has two web-based portals linked together. The Management Center (MC) portal provides the following functions:

·          Viewing and handling of alarms, events, and overall network management system functionality.

·          Monitoring: configuration of monitoring capabilities,

·          Reporting: includes charts, graphs, and analysis functions.

·          Analysis and planning: includes performance management and reporting engines.

·          Security: provides enterprise security management functions.

·          Asset Tracking: provides auto-discovery and configuration management of IT assets and infrastructure.

·          Accounts: configuration of roles, groups, users, and permissions.

·          SLA Management: configuration of SLA affecting events, baselines, and reports.

ViewITpro Ticketing provides the following functions:

·          Robust, searchable trouble-ticketing.

·          Message board functions.

·          Open issue and priority issue tracking.

·          Billing and time usage reports.

·          Management and engineer productivity reports Case/ticket statistics and reports.