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Custom Integration Services |
Support
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ViewITpro's professional services team has the experience and know-how to assist customers with any specific enhancements to the ViewITpro software. ViewITpro’s services provide the user with a proven means and direct access to the knowledge and skill of ViewITpro’s experts who will work with the user to prepare and implement development projects. Custom integration services include: ·
Seamless integration with applications and processes through
interfaces developed to meet the users
particular requirements. ·
Design of special reports unique to the user’s business. ·
Development and maintenance of synthetic transactions to ensure
delivery of “high-value” services. Note: Terms and conditions of support, support features, pricing and support availability are subject to change at any time without notice. (1) Assisted support is available for ViewITpro versions 2.5 or higher. (2) Inquiries are limited to the following ViewITpro product areas: installation, upgrade assistance, and basic functionality. An incident is defined as (a) a single issue or problem that a registered support plan user asks a support representative to analyze or resolve, (b) a product-usage question that involves a single feature of ViewITpro, or (c) a single question on a specific IT management topic. The technical support representative will determine how many incidents will be handled during the course of the telephone or electronic contact. (3) Response times are a goal and are not guaranteed. Excludes occasional downtime due to system and server maintenance, and events beyond ViewITpro’s control. (4) Monthly health check coverage and back-up recovery service takes effect 15 business days after the date of plan purchase and require secure connectivity by ViewITpro via VPN access or other agreed to methodology.
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Custom